Unit Head - Debt Recovery

Responsible for coordination and implementation of the restructuring and recovery activities for the Non-Performing Loan portfolio of the bank.

To provide special attention and support to stressed relationships to ensure proper co-ordination and control of all non-performing loans to prevent losses, maximize recoveries and restore profits through rehabilitation, restructuring, work-out and direct recovery. The role will have direct measured responsibility for all NPLs and staff in the Debt Recovery Unit.

Key Responsibilities:

  • Initiate and develop restructuring and recovery strategies towards reduction of non-performing loans (NPL) levels as targeted by bank’s management
  • Management of non-performing loans to ensure credit and other risks are properly identified and assessed with specific focus on top 20 largest NPLs.
  • Supervise, guide and manage the On-balance sheet and Off-Balance Sheet Credit Recovery Teams.
  • Managing the NPLs committee meetings and acting as secretary to the committee.
  • Liaison with Legal Department and external advocates to ensure recovery cases lying in the courts are progressed to completion.
  • Provide professional judgment to ensure proper impairment level/provisions is taken consistent with BOT/IFRS regulations/guidelines and bank’s internal policy
  • Develop general framework for collections and recoveries of all bank’s loan products.
  • Coordinate and manage all banks appointed external agencies (debt collectors, auctioneers, receiver managers, lawyers etc.) and other third party vendors.
  • Supervise and coordinate preparation/submission of statutory and regulatory reports required by the bank.
  • To provide professional business support to resolve challenges faced by stressed clients.
  • To review and recommend loan write-off and abandonment in accordance with BOT regulations and provide recommendation for Board approval.
  • Quarterly credit portfolio review and monthly review of loan portfolio quality report and make recommendations for corrective measures.

Daily Responsibilities:

  • Daily review of progress and performance of the Debt Recovery Unit against set targets, initiating and implementing corrective action where necessary.
  • For the top 20 NPLs, Assessing customer files, doing call visits and negotiating restructures and settlements for settlement.
  • Liaising with business teams, legal and external agents to ensure progress on recoveries as per set targets.
  • Arranging, attending and participating in debt recovery meetings, review of debt recovery reports and provisions.
  • Attending court cases as and when necessary for recovery cases in courts. Attending property auctions as required


  • Bachelor’s Degree in Finance, Economics/Accounting, Law
  • Professional qualifications in CPA (T) ,CPB is an added advantage
  • Master’s Degree in Business Administration is an added advantage
  • Total minimum number of 5 years’ experience
  • Experience of 3 years in Debt collections and recoveries is essential
  • Experience of 1 year in credit is essential
  • Experience of 1 year in eBanking Ops is desirable


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