Agency Banking Sales Executive

Key Responsibilities:

  • Facilitating first-contact meetings with potential KCB bank wakala
  • Searching, assessing, accepting and processing prospect agents’ applications to become KCB bank wakala (Recruitment).
  • Conduct first time (activations) and routine trainings to approved agents to ensure agents/agent users are able to provide KCB bank wakala agency banking services
  • Submitting to the agent on time all tools of trade which are provided by the bank immediately after agent’s approval
  • Ensure agents premises are branded (both internally and externally) properly by approved bank standards to ensure visibility by both existing and prospect bank customers.
  • Monitoring agent activities, ensure compliance to bank’s agent policies and procedures and conduct periodic visits to their business places/premises (Relationship Management).
  • Growth of agent turnover as per the agreed target
  • Manage agent relationships and ensure agents complaints/disputes are sorted on time.
  • Activation of dormant agents.
  • Supporting agents in customer acquisition.


Daily Responsibilities:


New Business Development 50%.

  • Recruit new quality business within the allocated market.
  • Proactively create and develop business relationships with agents.
  • Build close working relationships with Branch staff, SME and Corporate team to create business opportunities.
  • Implement activities to deliver value added products and services at the agent location.
  • Fully understand the workings of agent banking, operations and risk strategy.

Customer contact (40%)

  • Customer contact involves discussions and negotiations with customers on business and operational issues
  • The role holder is responsible for managing and responding to customer requirements
  • Establish, build and maintain ongoing relationships with customers to develop, sustain and protect agent business.
  • Develop a deep understanding of the needs and requirements of customers’ businesses
  • Make sound commercial judgments in order to retain and fully develop customer base
  • Provide evidence of customer demand to influence new products / enhancements / solutions

Planning and research (10%)

  • Responsible for developing a personal sales plan to achieve targeted objectives and goals
  • Personal time management of day to day activities to maximize return on resources
  • Keeping fully updated on customer activities as reported in the media and via internal Group sources
  • Maintain and understand the business environment in which the customer operates
  • Constantly update knowledge on all products and services offered by KCB.



  • Bachelor degree in Banking/Finance or equivalent from any recognized institution
  • Master’s Degree in Business Administration is an added advantage
  • Professional Qualifications: Agency banking and card background is an added advantage
  • At least 1 year banking experience


How to Apply:

Please visit our Recruitment Portal below and submit your application.


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