IT Infrastructure Specialist

Job Summary:

Design, install, document, support and monitor infrastructure for KCB Tanzania. Ensure network for voice, data and network security as well as servers are managed for optimal performance. Manage service provider for optimal performance of the network by ensuring the SLA is maintained and any bleaches are logged. Liaise with group team for any escalation that requires group support or guidance

Job Details:

Key Responsibilities

• Design and Manage IT Infrastructure to ensure it operates at a optimal level and required standard
• Configure and setup of voice , data and security, servers, operatings systems and storage equipment and ensure they are working at optimal levels as well as they comply with KCB Standard and policies
• Liaise with service provider and IT group team to ensure all problem and enhancement that are related to communications are resolved within agreed SLAs. As well as ensuring PM check list are updated and PM is carried out as per contract
• Provide proactive monitoring of the IT infrastructure in terms of capacity and reliability and performance and advise for any problems proactively
• Ensure all infrastructure for BCP is ready in case of any unforeseen infrastructure failure at head office .Manage recovery ( BCP) documents and ensure they are available at production and DR site
• Perform network management and provide daily performance and uptime report on daily , weekly and monthly basis
• Ensure all configuration for the communication equipment are available for quick recovery and ensure that they are stored at offsite.
• Maintain and keep the inventory of all communication equipment and software
• Ensure all DMZ , WAN and LAN segments are secured as per policy and as per standard configuration document
• Participate in service delivery meetings to ensure vendors delivers as per contract and provide specification to procurement team during purchase of services or equipment

Requirements:

• Bachelors Degree IT/Computer science/engineering,
• Professional qualifications in IT certification (CCNA,CCNP routing and switching , security ,voice ,MCITP,ITIL)